CSR Day

CSR Day 2026
Customer Service Day

CSR Day 2026

Wednesday, February 18, 2026 · Radisson Plaza Hotel & Suites Kalamazoo

A focused, full-day experience for CSRs and service teams. Operated as a separate event from the Big I Michigan Convention, with select overlapping sessions and the keynote luncheon. Bundle pricing available.

Early Bird Pricing through November 28: $125

What’s Included

  • Morning coffee & tea bar plus grab-n-go breakfast
  • Sessions relevant to all attendees, shared with Convention
  • Keynote luncheon shared with Convention attendees
  • Dedicated afternoon CE for CSRs
  • Closing celebration and light wellness moment

Who Should Attend

Customer Service Representatives, account managers, service team leads, and agency staff who want practical tools, CE, and peer connection.

Schedule 

Pricing

Early Bird Pricing: $125

Regular Registration: $150

On-Site Registration: $175

FAQ

Is CSR Day included with Convention?
No. CSR Day is a separate event with its own registration. A few morning elements and the keynote luncheon are shared across both audiences.
Will there be giveaways?
Yes. Expect small prizes and one larger giveaway at day’s end. Details will be posted once confirmed.